Refund & Cancellation Policy
At Untax Adda, we are committed to providing high-quality taxation, legal, and business compliance services. As our services involve professional consultation, advisory, documentation, and statutory compliance, this Refund & Cancellation Policy governs the cancellation of services and the refund of payments made through our Website.
By engaging our services, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.
1. Nature of Services
Untax Adda provides professional services including, but not limited to GST Registration and Compliance, Income Tax Return Filing, Income Tax Advisory, GST Advisory and Litigation, Trademark Registration, Company Incorporation, LLP Registration, ROC Compliance, Business Registrations, Legal Documentation, Tax and Corporate Consultancy, Other allied professional services.
Since these services involve professional expertise, consultation, document preparation, and statutory filings, they are generally non-returnable and subject to the refund conditions mentioned below.
2. Cancellation of Services
A client may request cancellation of a service before our team has commenced work on the assignment.
Once work has commenced, including but not limited to Initial consultation, Review of documents, Preparation of applications, forms, agreements, or legal documents, Filing before any Government authority or statutory portal, Submission of applications or returns; or Any substantial professional work, the service shall be deemed to have commenced, and cancellation may not be permitted.
3. Refund Policy
Refunds may be considered only in the following circumstances:
A duplicate payment has been made due to a technical error.
Payment has been made for a service that cannot be provided by Untax Adda due to reasons solely attributable to us.
The refund is otherwise approved by Untax Adda at its sole discretion.
Refunds shall not ordinarily be granted in the following circumstances:
Change of mind after engaging the service.
Delay caused by the client in providing documents or information.
Rejection of any application by a Government authority due to reasons beyond our control.
Statutory filing fees, Government charges, taxes, stamp duty, or third-party payments already made.
Completion of consultation or advisory services.
Preparation of legal documents, agreements, notices, petitions, or applications.
Commencement of professional work by our team. The time of commencement of the professional work assigned to us shall be communicated via email or whatsapp or telephonic conversation.
4. Government Fees and Third-Party Charges
Government fees, statutory charges, filing fees, registration fees, taxes, and payments made to third parties are non-refundable once paid to the concerned authority or service provider, irrespective of the outcome of the application.
5. Client Responsibilities
The client is responsible for providing complete, accurate, and timely information and documents required for the assignment.
Untax Adda shall not be liable for any delay, rejection, penalty, or additional cost arising from incomplete, inaccurate, or delayed information provided by the client.
Refunds shall not be available in such cases.
6. Processing of Refunds
Where a refund is approved, it shall ordinarily be processed within 7 to 15 business days from the date of approval.
Refunds will be made through the original mode of payment wherever practicable. If the original payment method is unavailable, an alternative method may be used at our discretion.
The actual credit of funds may depend upon the policies and processing time of the respective bank, payment gateway, or financial institution.
7. Non-Transferability
Payments made for one service cannot be transferred to another person or adjusted against another service unless expressly approved by Untax Adda.
8. Force Majeure
Untax Adda shall not be responsible for delays or inability to provide services due to circumstances beyond its reasonable control, including but not limited to Government portal downtime, changes in law, technical failures, natural disasters, strikes, cyber incidents, or any other force majeure event.
Such circumstances shall not entitle the client to claim a refund.
9. Modification of Policy
Untax Adda reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice. The revised policy shall become effective immediately upon publication on the Website.
10. Contact Us
For any questions regarding cancellations or refund requests, please contact us using the contact details available on the Website.